Effective Date: 01 October 2026
At Aussietech Shop, we want you to be satisfied with your purchase. This Refund and Returns Policy explains when products can be returned, how refunds are processed, and how to contact us regarding a return or refund.
Business Address:
Unit 903, 9/F, Cameron Commercial Centre
458–468 Hennessy Road
Causeway Bay, Hong Kong
1. Return Eligibility
You may request a return if the product:
- Arrives damaged or defective
- Is incorrect or different from the product ordered
- Has a significant manufacturing defect
- Does not match the product description in a material way
To be eligible for a return, the product should generally be unused and returned in its original condition and packaging, together with any accessories, manuals, or other items supplied with the product.
Certain products may not be eligible for return where applicable law permits, including products that are personalized, used, or otherwise unsuitable for return for hygiene or safety reasons.
2. Return Period
Return requests should be submitted within 14 days of receiving your order.
To request a return, please contact us with:
- Your full name
- Order number
- Product name
- Reason for the return
- Description of the issue
- Photos or videos showing damage or defects, where applicable
We may request additional information to evaluate the return request.
3. Damaged or Defective Products
If your product arrives damaged or appears to have a manufacturing defect, please contact us as soon as possible.
Please provide clear photographs or videos showing:
- The product
- The damaged or defective area
- The original packaging
- The shipping label, where applicable
After reviewing the information, we will advise you whether the product should be returned and provide the applicable return instructions.
Depending on the circumstances, we may offer:
- A replacement product
- A repair, where appropriate
- A partial refund
- A full refund
4. Incorrect Product
If you receive a product that is different from the product you ordered, please contact us within 14 days of delivery.
After verification, we may arrange a replacement or provide an appropriate refund.
If the incorrect product was sent due to an error on our part, we will provide instructions regarding the return and, where applicable, cover reasonable return shipping costs.
5. Change of Mind
If you simply change your mind about a purchase, a return may be accepted at our discretion and subject to the applicable law and product eligibility.
The product must generally be unused, undamaged, and in its original packaging.
Return shipping costs for change-of-mind returns may be the responsibility of the customer unless otherwise required by applicable law.
6. Products That Cannot Be Returned
Where permitted by applicable law, certain products may not be eligible for return, including:
- Used products that cannot reasonably be resold
- Personalized or customized products
- Products damaged through misuse or improper installation
- Products missing essential components
- Products returned outside the applicable return period
- Products that are otherwise excluded from return under applicable law
If a product has specific return conditions, those conditions will be displayed on the relevant product page where applicable.
7. Return Shipping
Before sending any product back, please contact us and wait for return instructions.
Do not send a product to our business address without receiving return instructions first.
For defective, damaged, or incorrect products caused by us, we may cover reasonable return shipping costs where applicable.
For change-of-mind returns, the customer may be responsible for return shipping costs.
We recommend using a trackable shipping service when returning a product because we cannot guarantee receipt of an untracked return.
8. Refund Process
Once we receive and inspect the returned product, we will notify you whether your refund has been approved.
If approved, the refund will generally be issued to the original payment method used for the purchase.
For payments processed through Stripe, the refund is processed through the applicable payment method and may take additional time to appear in your bank account or card statement depending on the payment provider or financial institution.
We do not normally provide cash refunds for online purchases.
9. Refund Timing
After we approve a refund, the time required for the funds to appear in your account may vary depending on:
- Your bank
- Card issuer
- Payment method
- Payment processor
- Financial institution
A refund being processed by Aussietech Shop does not necessarily mean that the funds will immediately appear in your account.
10. Partial Refunds
In certain circumstances, we may issue a partial refund where:
- The product has minor damage that does not affect its primary function
- Only part of an order is affected
- The applicable law permits a partial refund
- A partial refund has been agreed with the customer
The amount of any partial refund will depend on the circumstances of the case.
11. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible after placing the order.
We will try to accommodate cancellation requests before the order has been processed or shipped.
Once an order has been shipped, cancellation may no longer be possible and the return procedure may apply instead.
12. Sale and Promotional Items
Products purchased during promotional or sale periods may be subject to specific return conditions.
Unless otherwise stated, eligible sale products may be returned in accordance with this policy and applicable law.
13. Refunds for Failed or Cancelled Payments
If your payment is successfully charged but the order cannot be completed due to a technical issue, cancellation, or another reason, we will review the transaction and process an applicable refund.
For Stripe-processed transactions, refunds are submitted through the payment-processing system associated with the original transaction.
14. Fraudulent or Unauthorized Transactions
If you believe a payment made through our website was unauthorized, please contact us immediately.
We may investigate the transaction and work with our payment processor or relevant financial institution where necessary.
You should also contact your bank or card issuer if you believe your payment method has been compromised.
15. Consumer Rights
Nothing in this Refund and Returns Policy is intended to limit or exclude any consumer rights that cannot legally be excluded under applicable law.
Where mandatory consumer protection laws provide additional rights, those rights will continue to apply.
16. How to Request a Return or Refund
To request a return or refund, please contact us with your order details.
Aussietech Shop
Email: info@aussietech.shop
Business Address:
Unit 903, 9/F, Cameron Commercial Centre
458–468 Hennessy Road
Causeway Bay, Hong Kong