Effective Date: 01 October 2026
At Aussietech Shop, we aim to provide a reliable and convenient delivery experience. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
Business Address:
Unit 903, 9/F, Cameron Commercial Centre
458–468 Hennessy Road
Causeway Bay, Hong Kong
1. Order Processing
Orders are normally processed within 1–3 business days after successful payment confirmation.
Orders placed on weekends or public holidays may be processed on the next business day.
Before an order is shipped, we may verify the order and payment information to help prevent fraud and unauthorized transactions.
2. Shipping Destinations
We may offer delivery to selected locations depending on product availability and the shipping options available at checkout.
Available shipping destinations and delivery charges will be displayed during the checkout process where applicable.
Some products may have shipping restrictions due to their size, weight, technical specifications, or applicable transportation regulations.
3. Shipping Costs
Shipping charges are calculated based on factors such as:
- Delivery destination
- Package size and weight
- Shipping method
- Number of products in the order
Any applicable shipping fees will be displayed during checkout before you complete your purchase.
If free shipping is offered for a particular product, order, or promotion, the applicable terms will be displayed at checkout or on the relevant promotional page.
4. Estimated Delivery Times
Estimated delivery times depend on the destination, shipping method, product availability, and carrier.
As a general guideline:
- Order processing: 1–3 business days
- Standard delivery: approximately 5–15 business days
- International delivery: approximately 7–20 business days
These are estimates only and are not guaranteed delivery dates.
Delivery may take longer during public holidays, promotional periods, adverse weather, customs delays, carrier disruptions, or other circumstances outside our control.
5. Tracking Information
Where tracking is available, we will provide tracking information after your order has been dispatched.
You can use the tracking information provided to monitor the progress of your shipment.
Tracking information may take some time to become active after the carrier receives the package.
6. Customs, Duties and Taxes
For international orders, the shipment may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.
Unless specifically stated otherwise at checkout, customers are responsible for any applicable customs duties, import taxes, VAT, or other charges imposed by the destination country.
Aussietech Shop does not control customs procedures or the amount of charges imposed by local authorities.
7. Delayed Deliveries
Although we work with shipping providers to deliver orders within the estimated timeframe, delivery delays may occur.
Possible causes include:
- Customs processing
- Incorrect or incomplete delivery information
- Weather conditions
- Public holidays
- Carrier delays
- High shipping volumes
- Transportation disruptions
- Local delivery issues
- Events outside our reasonable control
If your order is delayed, please contact us and provide your order number so we can assist you.
8. Incorrect Shipping Address
Customers are responsible for providing accurate and complete shipping information during checkout.
If you notice that your shipping address is incorrect, please contact us as soon as possible.
We may be unable to change the address after an order has been dispatched.
If a package is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply if the order needs to be reshipped.
9. Lost or Missing Packages
If tracking information shows that your package has been delivered but you have not received it, please:
- Check around your delivery location.
- Ask household members, neighbors, or building reception whether they received the package.
- Contact the shipping carrier using the tracking information.
- Contact Aussietech Shop if the package still cannot be located.
We will work with the relevant carrier where appropriate to investigate the shipment.
10. Damaged Packages
If your package arrives visibly damaged, please take photographs of the package and product before disposing of any packaging materials.
Contact us as soon as possible with:
- Your order number
- Photographs of the package
- Photographs of the damaged product
- A description of the damage
We will review the situation and provide appropriate assistance in accordance with our Refund and Returns Policy.
11. Split Shipments
Depending on product availability, products from the same order may occasionally be shipped separately.
If your order is shipped in multiple packages, you may receive separate tracking information.
You will not be charged additional shipping fees solely because an order is split into multiple shipments unless otherwise stated at checkout.
12. Delivery Restrictions
Certain products may not be available for delivery to every destination because of local laws, carrier restrictions, product characteristics, or other transportation requirements.
If an order cannot be delivered to the selected destination, we will contact you and discuss the available options.
13. Order Cancellation Before Shipping
If you need to cancel your order, contact us as soon as possible.
We will attempt to cancel the order before it is processed or dispatched.
Once an order has been shipped, cancellation may no longer be possible and our Refund and Returns Policy may apply.
14. Delivery Confirmation
An order may be considered delivered when the shipping carrier’s tracking system records the shipment as delivered to the address provided during checkout.
If you believe an order was incorrectly marked as delivered, please contact us promptly so we can investigate with the shipping carrier.
15. Contact Us
If you have questions about shipping, delivery, or your order, please contact us.
Aussietech Shop
Email: info@aussietech.shop
Business Address:
Unit 903, 9/F, Cameron Commercial Centre
458–468 Hennessy Road
Causeway Bay, Hong Kong